The China Academy of Information and Communications Technology (CAICT) recently announced the evaluation results for the first batch of "Intelligent Customer Service based on Large Models." Baidu Smart Cloud's Yue Smart Customer Service product has been honored as the first to pass this evaluation with the highest current rating. This achievement signifies that Baidu Smart Cloud's technical capabilities and practical applications in the intelligent customer service field have been recognized by authoritative institutions.
Intelligent customer service, as one of the main scenarios for the application of artificial intelligence, plays a crucial role in industries such as finance, government, and telecommunications, helping public and private institutions achieve cost reduction and efficiency improvement. The successful evaluation of Baidu Smart Cloud's Yue demonstrates its outstanding performance in key technical indicators such as functional completeness, performance excellence, and system maturity.
Baidu Smart Cloud's Yue is the first intelligent customer service product in China rebuilt based on large models, covering three product series: intelligent service, intelligent marketing, and intelligent communication, fully meeting the comprehensive application needs of enterprise intelligent customer service. Compared to traditional customer service, Yue combines the deep understanding, reasoning, and memory capabilities of AI large models, significantly enhancing the ability to handle complex issues, with a self-resolution rate of user problems as high as 92%.
Additionally, Baidu Smart Cloud's Yue simplifies the operational process of the intelligent customer service system, allowing even business personnel to quickly configure it, with the fastest setup time of just 1 hour for a company's dedicated large model intelligent customer service system. Currently, Baidu Smart Cloud's Yue has been widely applied in various industries such as finance, automotive, transportation, energy, government, e-commerce, and culture and tourism, helping public and private institutions enhance efficiency and revenue in customer service and product marketing.