According to the latest analysis by the U.S. Census Bureau, the use of artificial intelligence (AI) in small businesses is rapidly increasing. While large companies lead in the adoption of AI technologies, micro-enterprises with only 1 to 4 employees are also actively using AI tools, making them the second largest group of users after large enterprises.
In Chico, California, Antonette Vanasek runs a small insurance agency, which includes herself, two employees, and AI. She states that with the help of AI, she can write emails faster and provide detailed answers to specific customer questions. Additionally, she uses chatbots to handle inquiries related to health insurance, making it easier for clients to access relevant information.
In Kansas City, Vanessa Jupe's company Leva utilizes AI to support new mothers in the workplace. Jupe points out that all the content on the platform is generated by AI, allowing her to provide personalized information on a larger scale, whether regarding breastfeeding or formula feeding, with content tailored to the specific needs of users.
According to data from the payroll company Gusto, about one-quarter of small businesses are implementing generative AI as a business tool. Economist Nich Treumper states that AI can help employees complete routine tasks more efficiently, allowing them to spend more time on more creative work.
Amy Reed from the Small Business Development Center in the Texas Gulf Region notes that the use of AI is expected to become more widespread in the future, especially among very small businesses. She mentions that as business owners become more aware of AI, they are gradually eliminating their doubts about the technology and are more willing to adopt and utilize these tools.
As AI technology continues to evolve, more small businesses are discovering its potential advantages, helping them improve efficiency and enhance service quality in a competitive market.
Key Points:
🌟 About one-quarter of small businesses are adopting generative AI as a business tool.
🤖 Micro-enterprises (1 to 4 employees) are the second largest users of AI, following large companies.
💡 Increased awareness of AI among business owners is facilitating the acceptance and application of AI technologies.