Recently, several consumers reported multiple issues with the 12.35-inch Xueersi flagship learning machine they purchased, which has attracted widespread attention. Users pointed out that the product's claim of "9 levels of eye protection certification" actually only consists of 5 levels of certification. Additionally, there have been frequent occurrences of errors in AI grading, including: marking correct answers as incorrect; providing English answers for math problems; giving answers beyond the syllabus or off-topic; and failing to recognize misspellings, among others.
In response to the above issues, Xueersi has issued a statement today. The company acknowledged that there were omissions in the eye protection certification information displayed on the product details page and that they immediately investigated and rectified the issue upon receiving feedback. Regarding the errors in AI grading, Xueersi stated that these occurrences are related to the current stage of AI technology development, and the company is working hard to improve the accuracy of AI judgments, expressing deep regret.
This incident has not only raised consumers' doubts about the promotional claims versus the actual functionality of learning machines but has also sparked further discussions about the practical application capabilities of AI technology.