According to a recent study by DeskTime, ChatGPT has become the most widely used AI tool in global offices, with its workplace adoption rate projected to reach 75.9% by the end of 2024. This survey encompassed 97 companies and 2385 employees, spanning from January 2023 to December 2024. With the advancement of AI technology, ChatGPT's applications in the workplace are continuously expanding, and its convenience and efficiency have gained widespread employee approval.
Image Source Note: Image generated by AI, licensed through Midjourney.
The study reveals that India boasts the highest ChatGPT adoption rate at 92%, while the US rate saw a slight increase from 68% in 2023 to 72%. Although slightly below the global average, US employees demonstrated a marked increase in ChatGPT usage frequency, with 42.6% reporting more frequent use in 2024. Furthermore, personal adoption of ChatGPT among US employees rose from 17% in 2023 to 28.3%, indicating a growing acceptance of AI tools among individual users.
However, AI tool adoption hasn't been a consistently upward trend. The research found that AI usage in US offices experienced fluctuations in 2024, dipping to 63% in January and rebounding to 81% by October. This volatility may be attributed to seasonal work trends, changes in company policies, and employee attitudes towards automation.
The rapid development of ChatGPT is reshaping the modern workplace, helping employees improve efficiency, enhance communication, and even reduce tedious tasks in some cases. In the future, with continued technological advancements, ChatGPT and other AI tools will become even more integrated, potentially leading more businesses to new heights in their digital transformations.
