On March 18th, OpenAI released its latest incident report, announcing that the issues with its GPT-4o API have been largely resolved. A few days prior, the company had noted that some users experienced decreased response performance when using GPT-4o via the API, impacting a portion of its user base. This updated report indicates that most users have regained normal service, though a small number of customers are still being monitored.
OpenAI stated in the report that the team actively responded to user feedback and quickly took measures to address the API performance issues. The technical team conducted a thorough investigation and optimization to enhance system stability and response speed. The company emphasized that user experience is its top priority, and they will continuously monitor the system's operational status to ensure similar issues do not recur.
For the few remaining affected users, OpenAI is also working to provide support and help resolve their issues. Through continuous technical improvements and attention to user feedback, OpenAI hopes to strengthen user trust and satisfaction with its products. Simultaneously, OpenAI reminds users to promptly report any issues encountered while using the API to their support team.
OpenAI's handling of this incident demonstrates its high regard for user needs and reflects its rapid response capabilities in technical matters. In the future, OpenAI will continue to dedicate itself to technological research and development, improving product stability and reliability, and striving to provide users with a smoother experience.
OpenAI's performance in addressing the API issues was commendable, quickly and effectively restoring service for most users and generating positive anticipation for its future development.