Walmart Plans to Expand Workforce While Introducing More Artificial Intelligence Technologies
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American retail giant Walmart is utilizing artificial intelligence tools to enhance the efficiency and productivity of its stores, encompassing tasks such as determining truck loading methods, organizing shelves, and answering customer inquiries. Walmart states that these AI technologies enable employees to focus more on customer service without leading to any job cuts. The company also plans to continue rolling out more AI technologies in the future while maintaining the same number or even hiring more employees. Walmart has already promoted the use of AI among its corporate staff and added AI capabilities to its customer service department. This indicates that the application of artificial intelligence in the retail industry is deepening and can be harmonized with maintaining employment levels.
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