The latest research reveals that people's expectations of AI chatbots can influence their experiences, a phenomenon known as the expectation effect. Researchers from MIT conducted an experiment which showed that users project their expectations onto AI systems, thereby affecting their interactions with chatbots. This finding underscores the importance of cultural perspectives in the use and development of AI technology. Additionally, the study indicates that AI developers also attempt to shape the AI system by influencing users' expectations, making it appear more empathetic and trustworthy.