Amazon Web Services (AWS) has recently introduced an AI voice assistant named Amazon Q, which is available to users of AWS's contact center service, Amazon Connect. This assistant functions like an AI helper, allowing users to pose business-related questions using their own data. Amazon Q can display relevant information to assist in answering these questions and even recommend related AWS services. Additionally, Amazon Q can listen to customer calls in real-time, enhancing the service provided by contact centers.
Amazon Launches AI Voice Assistant Amazon Q for Enterprises

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