Klarna's AI Assistant Handles Customer Service Chat Work Equivalent to 700 Employees
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Swedish payment provider Klarna announced that its AI assistant has handled a significant volume of customer service chats, equivalent to the work of 700 employees. The AI processed 2.3 million conversations, enhancing customer satisfaction and reducing the error rate in problem resolution. Customers experienced faster problem-solving, with AI providing round-the-clock service and supporting multiple languages. The company's CEO urged policymakers to proactively address the impact of AI on the job market, stating that AI will bring profit growth to the company and transform the job market.
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