Adobe Revises Terms of Service, Clearly States It Will Not Use Customer Works for AI Training

AIbase

Published inAI News · 4 min read · Jun 11, 2024

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Key Highlights:
- 🛡️ Adobe revises service terms, clarifying that customer work will not be used for AI training.
- 💬 Adobe's president acknowledges the need for earlier clarification of service terms and promises greater transparency.
- 🖼️ Creators' concerns about Adobe persist, as the company strives to regain trust.

Website Home (ChinaZ.com) June 11 News: Adobe recently announced a revision of the terms users must agree to when using its applications, explicitly stating that customer works will not be used for AI training, aiming to regain user trust. This change was announced a week after strong user protests.

Users were concerned that the updated Adobe service terms would allow the company free access to and use of customer works for training its generative AI models. However, Adobe president David Wadhwani stated that Adobe has never trained generative AI on customer content, nor has it ever taken ownership of customer works, nor allowed access to customer content beyond legal requirements.

Wadhwani acknowledged that the wording in Adobe's service terms never meant to allow AI training on customer works and expressed that the company should have clarified the terms earlier and been more transparent. Previously, Adobe faced widespread criticism from creators who felt the company monopolized the industry, adopted a subscription-based pricing model, and misused generative AI. Although Adobe trained its Firefly AI model on Adobe Stock images, some artists found their works referenced on Adobe's platform, which cast doubt on the existing protective measures.

Regarding content review for Adobe Stock and Firefly training data, Wadhwani said the company has achieved good results but also acknowledged that perfection is unattainable. Adobe can remove policy-violating content from Firefly's training data, and customers can opt out of automated systems intended to improve company services.

In a blog post, Adobe stated that they are aware "trust must be earned" and are willing to accept feedback to discuss the new changes. Greater transparency is a welcome change, but it may take some time to convince creators who feel wronged that the company has no ill intentions. They expressed, "We are determined to be a trusted partner for creators in the future, and we will relentlessly strive to achieve this goal."

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