DingTalk Partners with Taobao: Fans Can Now Join DingTalk Groups with One Click and Access AI-Powered Q&A In a strategic collaboration, DingTalk, Alibaba's enterprise communication and collaboration platform, has joined forces with Taobao, China's leading online shopping destination. This partnership aims to enhance user engagement by enabling fans to seamlessly join DingTalk groups with a single click. Additionally, the integration introduces an AI-powered question-and-answer system, offering users a more interactive and efficient experience. This move signifies the commitment of both platforms to leverage cutting-edge technology to improve customer interaction and satisfaction.

DingTalk has reached a cooperation agreement with Taobao, providing private domain operation capabilities for Taobao merchants. Merchants can add an "Enter DingTalk Fans Group" link on the product detail page. Fans can scan the QR code with their DingTalk account to log in to the Taobao web version and join the merchant's private group with one click. The DingTalk Fans Group offers operation tools such as welcome messages upon joining, AI Q&A, scheduled message distribution, and group quick access bar, helping merchants improve efficiency and conversion rates.

The robots within the DingTalk group can automatically send notifications, simplifying operations; the group quick access bar supports the configuration of commonly used services. With the support of DingTalk AI, merchants can create AI assistants to achieve intelligent product answers and product recommendations, providing customers with precise 7*24-hour responses.

The cooperation between DingTalk and Taobao provides merchants with the entrance, base, and productivity tools for private domain operation, helping to turn "first-time customers" into "returning customers," promoting business growth for merchants, and building evergreen brands. The "One-click Join DingTalk Group" feature is now open for merchants to sign up for experience, with more names expected to be opened gradually starting in July.