Air India has successfully deployed the generative AI virtual assistant 'Maharaja', becoming the first airline in the world to adopt this technology. 'Maharaja' manages a wide range of customer queries across 1,300 domains, including flight status and baggage allowances. It processes over 6,000 queries daily, successfully answering more than 80% of questions, thereby enhancing customer service efficiency. The new AI chatbot will reduce manual intervention, allowing human agents to handle more complex interactions.

The research team utilized AI to simulate a system that directs drone traffic through automated decision-making, significantly reducing the occurrence of accidents by employing collision avoidance algorithms and strategy conflict resolution methods. By integrating 'noise sensors' and a 'fuzzy reasoning system', the system can automatically decide to prevent collisions while considering various variables such as 'rogue drones' straying from their designated flight paths. The results are very promising.