The Beijing Academy of Artificial Intelligence (BAAI) recently announced that it has collaborated with ecological partners to build and open source the Heterogeneous Unified Communication Library FlagCX, aiming to address the challenges faced by communication libraries in the era of diverse computing power and fill the significant gap in the open source software stack for diverse computing power. This initiative responds to the special action organized by relevant national departments for the governance of typical issues in 'Clear and Bright: Algorithmic Problems of Online Platforms', reflecting the important principles of correct algorithm orientation, fairness and justice, and transparency.

T-Mobile has recently announced a multi-year partnership with artificial intelligence giant OpenAI, aiming to completely reshape user experience by developing a new AI-driven customer service platform. This remarkable collaboration not only showcases the immense potential of AI in business applications but also heralds the future direction of telecommunications services. In today's business landscape, generative AI has become a significant application in the customer service sector, second only to programming and marketing. The IntentCX platform launched by T-Mobile will fully leverage OpenAI.

SAP's CX department has launched a series of new generative AI features, including the generative AI assistant Joule. Joule will be embedded across SAP's entire cloud services for various areas such as marketing, sales, and customer success. The new features include templated use cases for different departments to enhance business process efficiency. SAP leverages its vast experience and data to provide training support for these new functionalities. SAP's entry into the generative AI space is in line with expectations and has generated interest in the new assistant Joule.