Recently, DingTalk announced the launch of several new products that integrate artificial intelligence (AI) capabilities, aimed at helping small and medium-sized enterprises use AI technology at a lower cost and more quickly. Among them, the "Super Work Order Assistant" created by combining DingTalk's multidimensional table with AI technology is particularly eye-catching.
This "Super Work Order Assistant" is designed for enterprise work order management scenarios, allowing for "out-of-the-box" use with simple configuration, eliminating the need for coding skills and further lowering the technical threshold. It can solve problems in traditional work order management systems such as excessive process nodes, complex cross-team collaboration, time-consuming information updates, and difficulties in knowledge accumulation. Through AI technology, this assistant can replace repetitive tasks, enabling employees to focus more on solving complex problems and improving service quality.
Users can interact with the Super Work Order Assistant using natural language to report issues, or send screenshots to the assistant, which can automatically generate work orders, enter them into the multidimensional table, and notify the relevant person in charge. The work order processing flow and the knowledge and information generated during the process will be accumulated in DingTalk's multidimensional table, becoming knowledge assets of the enterprise and organization, facilitating future inquiries and statistics through the AI assistant.
Currently, the "Super Work Order Assistant" has officially gone live, suitable for management scenarios within enterprises such as IT technical support, operations management, departmental services, and financial consulting, as well as external service scenarios like product quality, after-sales maintenance, and customer service. Additionally, DingTalk's multidimensional table + AI will also introduce "Super Evaluation Assistant," "Super Public Opinion Assistant," "Super Quick Action Assistant," and "Super Business Opportunity Assistant" to further enrich DingTalk's AI product line and help enterprises enhance work efficiency and service quality.