On February 24th, Tencent Cloud Intelligent Digital Humans and Tencent Qidian Customer Service officially announced their integration with the DeepSeek large language model. Leveraging DeepSeek's superior semantic understanding and intent recognition capabilities, this integration further optimizes user experience, enhances service quality, and improves customer satisfaction.
After fully integrating with the DeepSeek large language model, Tencent Cloud Intelligent Digital Humans allow users to create lifelike digital humans with natural and smooth interactions using built-in models like V3 and R1, without any development required. In interactive scenarios, the digital humans can quickly integrate information from multiple sources, provide accurate answers, support multi-turn conversations and context understanding, and are widely applicable in scenarios such as policy Q&A, scenic spot guidance, and exhibition hall reception. In broadcasting scenarios, combining DeepSeek's colloquial expressions with the newly launched "2D small sample - no customization" digital humans, the process from script to finished video can be completed in minutes, significantly improving content production efficiency.
The experience is straightforward. Users simply need to log in to the Tencent Cloud Intelligent Digital Human platform, create a digital human conversation project, and select the DeepSeek V3 or R1 model to start interacting with the "realistic" DeepSeek.
Simultaneously, Tencent Qidian Customer Service has built an intelligent customer service solution by linking real-time online searches with the DeepSeek large language model. The Qidian customer service robot can not only perform real-time online searches but also leverage DeepSeek's powerful semantic understanding capabilities to significantly improve the accuracy of responses in knowledge-intensive Q&A scenarios, greatly reducing model hallucinations, and thus significantly improving customer service satisfaction. This solution is suitable for various industries, including government, retail, tourism, and finance, and excels in handling business scenarios such as discount calculation, identification of similar product models, and simplification of complex product information.
Addressing the stringent data security requirements of government and financial sectors, Tencent Qidian Customer Service has implemented a three-layered protection mechanism encompassing data encryption transmission, content security filtering, and access control to ensure the security and compliance of enterprise knowledge assets and conversational services.
Users can access the Tencent Qidian Customer Service website, click "Request a Demo" in the bottom right corner, and have a dedicated service representative arrange a product experience to see the efficiency and convenience of intelligent customer service. The integration of DeepSeek into Tencent Cloud Intelligent Digital Humans and Qidian Customer Service not only enhances the intelligence of services but also provides new impetus and solutions for industry digital transformation.