Maxis, a Malaysian telecommunications company, and Huawei Technologies (Malaysia) Sdn Bhd have announced a strategic partnership to enhance network operations intelligence through Artificial Intelligence (AI) and Machine Learning (ML) technologies. This collaboration aims to accelerate Maxis' digital transformation and improve user experience and operational efficiency through intelligent, self-optimizing network technology.
According to Maxis' statement, the partnership encompasses a comprehensive joint project to deeply integrate AI and ML into Maxis' network operations. While Maxis already utilizes some AI capabilities, this collaboration will further explore AI and ML-driven service quality monitoring, automated network optimization, and predictive problem detection and resolution to enhance customer network experience.
Image Source Note: Image generated by AI, licensed through Midjourney.
This collaboration supports Maxis in its ongoing journey towards a sophisticated intelligent Network Operations Center (NOC), leveraging AI/ML-driven automation to reduce manual intervention, improve quality assurance, and enhance operational efficiency. Maxis CEO, Robert Nason, stated, "This collaboration reflects our digital journey towards seamless, real-time, and intelligent network operations. By expanding the application of AI and ML in self-optimizing networks, we can further streamline processes, improve network experience, and explore innovative new solutions."
Meanwhile, Huawei Malaysia CEO, Sun Wei, stated that Huawei is increasing its research and application of AI technology in network operation, optimization, and service areas. He emphasized Huawei's commitment to supporting Maxis in building a highly efficient, reliable, and intelligent network. Beyond AI and ML-enhanced operations, Huawei will integrate intelligent network management and flexible business operations with Maxis to unlock new revenue streams, accelerate service innovation, and deliver greater value to customers.
With the acceleration of digitalization, the Maxis-Huawei partnership will undoubtedly bring new opportunities and challenges to Malaysia's telecommunications industry. Through the construction of intelligent networks, both companies will jointly enhance Malaysia's competitiveness in the global telecommunications industry, ushering in a more efficient and intelligent future.
