Recently, Fliggy, an online travel service platform, unveiled its progress in exploring artificial intelligence (AI). According to Fliggy's latest data, AI-assisted coding penetration in its technology development has reached 70%. Simultaneously, all hotel business development personnel are now 100% equipped with AI-powered business assistants, providing strong support for business growth.
In customer service, Fliggy's AI customer service has handled approximately one-tenth of user inquiries, significantly improving customer response efficiency. Specifically, online customer service efficiency has increased by 54%, providing users with a more convenient consultation experience. Furthermore, Fliggy has launched a series of AI operational tools, helping merchants partially automate their product and store management on the platform. This advancement not only reduces the workload for merchants but also improves their overall operational efficiency, doubling product person-hour efficiency.
Fliggy CEO Zhuang Zhuoran clearly stated at the new fiscal year launch meeting that over the next three years, Fliggy will strive to become an AI-driven intelligent company. The company will fully utilize AI technology to achieve a double breakthrough in supply chain quality and scale, optimizing supply and demand matching to better meet personalized user needs. Achieving this goal will drive further development of Fliggy in the online travel service sector.
Fliggy's exploration and application of AI technology have not only improved internal efficiency but also provided users with a better service experience. In the future, Fliggy will continue to move towards intelligence and digitalization to maintain its leading position in the fiercely competitive market.
Key Highlights:
🌟 AI-assisted coding penetration rate reached 70%, with 100% of hotel business personnel equipped with intelligent assistants.
🤖 Online customer service efficiency improved by 54%, with AI customer service handling approximately one-tenth of user inquiries.
🚀 Fliggy will be AI-driven over the next three years, achieving a double breakthrough in supply chain quality and scale.
