In today's digital age, Agentic AI is rapidly becoming a powerful tool for public sector efficiency improvements. Its intelligence allows it to reason, plan, remember, and act autonomously, minimizing the need for constant human intervention. This technology not only optimizes service processes but also allows for personalized services to better meet public needs.

At the recent 2025 GovInsider Innovation Festival, the application potential of Agentic AI sparked widespread discussion. Experts agreed that while adoption may be slow for many organizations, the arrival of this technology is irreversible. Organizations need a strategic approach to planning how to leverage Agentic AI to achieve their goals.

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For example, in Singapore's building management, Agentic AI can work alongside facilities managers. When equipment malfunctions, the AI can quickly analyze the problem and suggest solutions, while human managers can leverage their experience for decision-making. This collaboration improves efficiency and ensures safety in critical areas like healthcare.

In healthcare, the applications are equally exciting. Through bio-sample analysis, Agentic AI can help identify potential health risks. In data processing, AI can analyze doctors' clinical records and automate subsequent processes. These advancements rely on the involvement of human experts to ensure effectiveness and safety.

However, experts also emphasized the importance of thorough preparation before adopting Agentic AI. First, organizations need to clearly define their objectives and the functions the AI technology should perform. Second, ensuring inter-system connectivity and data quality is crucial for optimal AI performance. Finally, a shift in organizational culture is essential; employees need to understand that AI is meant to augment, not replace, their work.

The rise of Agentic AI marks a significant transformation in public service. With proper strategic planning and technological implementation, the public sector will be better equipped to meet future challenges.