According to the evaluation results from the China Academy of Information and Communications Technology, Baidu Smart Cloud's Keway intelligent customer service product received the highest rating in the first batch of 'Intelligent Customer Service Based on Large Models,' marking authoritative recognition of Baidu's technical strength and application practices in this field. Intelligent customer service, as an important application of artificial intelligence, holds significant importance for industries such as finance, government, and telecommunications, helping institutions achieve cost reduction and efficiency enhancement. Keway, as the country's first intelligent customer service product based on large models, offers advantages such as comprehensive functionality, superior performance, and mature systems, efficiently solving complex problems and enhancing problem-solving autonomy.