Tencent Enterprise Customer Service

It provides an all-encompassing intelligent online customer service system that supports integrated communication across multiple channels, thereby enhancing the efficiency of corporate customer service.

CommonProductBusinessSmart Customer ServiceOnline Customer Service System

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Tencent Enterprise Customer Service is an intelligent online customer service system powered by instant messaging and artificial intelligence technologies. It comprehensively improves the efficiency of corporate customer service. The product is positioned to offer full-scenario enterprise-level SaaS services, helping businesses achieve digitalized smart operations.

\Supports blending multiple communication channels such as apps and WeChat
offering QQ friends exclusive customer service for easy communication across various platforms.\
\Facilitates multi-round dialogue support and table graph Q&A functions to enhance consultation efficiency
making customer service work more efficient.\
\Enables intelligent ticket automation and cross-departmental collaboration
quickly resolves customer issues
and enhances customer satisfaction.\
\Includes standardized lead cleaning and management functionalities
supporting multi-dimensional tracking and visualization
helping businesses better manage customer information.\

\Tencent Enterprise Customer Service is suitable for all types of businesses
especially retail e-commerce and online service sectors. It assists in enhancing customer service efficiency
Boosting customer conversion ability
and achieving digitalized smart operations.\

{ABC E-commerce:ABC E-commerce improved consultation efficiency and promoted sales conversion through the multi-channel customer service coverage and intelligent routing provided by Tencent Enterprise Customer Service.}
{XYZ Online Service Platform:XYZ Online Service Platform achieved cross-departmental efficient collaboration and quickly resolved customer issues by utilizing the intelligent ticket automation function of Tencent Enterprise Customer Service.}
{123 Retail Chain Store:123 Retail Chain Store successfully strengthened customer conversion advantages and boosted sales performance by leveraging the proactive marketing functions of Tencent Enterprise Customer Service.}

Log in to the Tencent Enterprise Customer Service website at https://qidian.qq.com/module/service.html
Register an account and verify your identity
Set up the customer service dashboard
configure multi-channel coverage and intelligent routing distribution rules
Establish a customer database to manage business opportunities

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Tencent Enterprise Customer Service Visit Over Time

Monthly Visits

825904

Bounce Rate

61.72%

Page per Visit

2.1

Visit Duration

00:03:41

Tencent Enterprise Customer Service Visit Trend

Tencent Enterprise Customer Service Visit Geography

Tencent Enterprise Customer Service Traffic Sources

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