Pivony is a comprehensive consumer insights analysis platform that utilizes natural language understanding technology to help users quickly understand customer experiences and opinions. Through a self-service platform, users can maximize the use of customer data to drive growth. Pivony provides powerful data analysis and visualization tools to help users capture customer retention opportunities and problems, and convert insights into key performance indicators. By generating custom reports and managing data, users can gain a better understanding and analysis of their products and brands in the market.