OCBC Bank Singapore Introduces Generative AI Chatbot to Enhance Employee Efficiency
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Singapore's OCBC Bank announced that it will provide its global workforce of 30,000 with generative AI chatbots in November 2023, aiming to assist employees in enhancing their work efficiency. The chatbot, developed in collaboration with Microsoft's Azure OpenAI, has undergone a six-month trial period, during which employees' task completion speed increased by 50%. This initiative marks OCBC Bank's innovative and automated efforts to improve employee productivity and service quality.
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