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Klarna announced that its AI Assistant, powered by OpenAI, has handled a large volume of customer service chats equivalent to the workload of 700 employees. The AI Assistant processed 2.3 million conversations, achieving high customer satisfaction and a 25% decrease in problem resolution error rates. Customers experience faster problem-solving, with the AI providing 24/7 service, supporting over 35 languages, and offering multifunctional capabilities.

Swedish online payment and retail service provider Klarna has launched the AI image search tool 'Shopping Lens' to enhance the shopping experience. Users can quickly find products to purchase by taking photos, covering 10 million items, including clothing and electronics. Klarna has also expanded its 'Shoppable Video' feature to provide a personalized video experience. New features also include in-store product scanning, a cashback program, and a single sign-on solution.