Twig is an AI-powered tool designed for customer experience (CX) teams, helping them respond to customer queries faster. It can read, analyze, and write responses from help documents, private data sources, and past support tickets. Twig provides reliable answers and relevant trustworthy sources. CX teams can control AI's responses and add custom knowledge as needed. Twig also offers multiple AI personas, each specializing in specific topics and CX roles. Twig simplifies the process of extracting data from third-party data sources and allows for personalized settings based on individual preferences. Twig also provides insights into AI usage and accuracy, helping teams monitor and improve AI performance.