The Support Virtual Agent is an AI-driven feature designed to help Xbox players resolve gaming-related support issues more efficiently. It provides quick access to information on support.xbox.com and answers questions related to Xbox game and console support. The introduction of this feature marks a significant step for Xbox in enhancing user experience and delivering instant support. Currently, it is only available to a select group of users participating in the Xbox Insider program, and Microsoft places great importance on their feedback to improve and optimize the product.