fforward.ai is an AI product that helps product managers analyze customer conversations and synthesize opportunities. It leverages intelligent dialogue analysis and machine learning technology to help product teams better understand customer needs and uncover business potential. fforward.ai can convert interview recordings into text, and then, through techniques like natural language processing and sentiment analysis, extracts valuable information and insights. Product managers can utilize these analytical results to discover and capitalize on shared customer needs, providing guidance for product development and improvement.