Dovetail is an AI Customer Insights Center that rapidly generates instant insights by analyzing customer conversations, documents, and feedback, helping organizations develop strategies, influence design, and drive product roadmaps. The product's foundation is to assist businesses in better understanding and leveraging customer data for more precise business decisions. Key benefits include AI-driven insight generation, cross-team insight sharing, and reduced time spent on manual analysis. Dovetail is positioned with a free trial and paid pricing, suitable for businesses of all sizes.