The Xunfei A.I. Intelligent Customer Service Solution is a comprehensive customer service system provided by Xunfei based on its advanced speech technology. The system achieves intelligent outbound calling, intelligent answering, voice navigation, online text customer service, quality inspection analysis, and seat assistant functions via various channels such as phone, Web, APP, miniprograms, and self-service terminals. It improves customer service efficiency, reduces labor costs, and enhances the customer service experience through technologies such as a high recognition rate speech recognition engine, natural and smooth speech synthesis technology, intelligent interruption ability, IVR navigation, and customer service platform middleware.