OneTone.ai

AI supervision tool for monitoring customer support communication quality

CommonProductBusinessAI supervision toolCustomer support

OneTone.ai Supervisor is an AI supervision tool designed for customer support and quality assurance leaders. It monitors issues that lead to customer and revenue loss, as well as the quality of all written customer communications. Utilizing advanced AI technology, it helps customer service and quality assurance teams improve customer satisfaction and enhance KPIs such as agent quality scores, NPS, and CSAT. This product can save 25%-50% of customer support and quality assurance leaders' time by evaluating agent KPIs, identifying potential customer and revenue loss, and supporting multilingual customer service teams in over 20 languages.

Monitor customer support communication quality
Evaluate agent KPIs
Identify potential customer and revenue loss
Support multilingual customer service teams in over 20 languages

Suitable for businesses and organizations that require monitoring customer support communication quality and improving customer satisfaction.

An online store needs to monitor customer support communication quality and improve customer satisfaction.
A fintech company needs to evaluate agent KPIs and identify potential customer and revenue loss.
An airline needs to support multilingual customer service teams and improve customer satisfaction.

Visit

OneTone.ai Visit Over Time

Monthly Visits

351

Bounce Rate

44.02%

Page per Visit

1.0

Visit Duration

00:00:00

OneTone.ai Visit Trend

OneTone.ai Visit Geography

OneTone.ai Traffic Sources

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