OneTone.ai Supervisor is an AI supervision tool designed for customer support and quality assurance leaders. It monitors issues that lead to customer and revenue loss, as well as the quality of all written customer communications. Utilizing advanced AI technology, it helps customer service and quality assurance teams improve customer satisfaction and enhance KPIs such as agent quality scores, NPS, and CSAT. This product can save 25%-50% of customer support and quality assurance leaders' time by evaluating agent KPIs, identifying potential customer and revenue loss, and supporting multilingual customer service teams in over 20 languages.