Sendbird AI

An enterprise-level AI customer service solution that provides reliable, efficient, and omnichannel customer support services.

CommonProductBusinessCustomer ServiceOmnichannel

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Sendbird AI Customer Service is an AI solution focused on enhancing the quality of customer service for businesses. It enables 24/7 uninterrupted customer support through intelligent AI agents that respond swiftly to customer needs, improving customer satisfaction. The product supports omnichannel deployment and can be integrated into various customer support software, helping businesses optimize their service processes and reduce operational costs. Its key advantages include high scalability, a powerful AI engine, data security, and flexible customization capabilities, making it suitable for businesses requiring efficient customer service.

Omnichannel support: Provides instant customer support across multiple channels
including mobile
web
social media
SMS
and email.
Continuous conversation: The AI customer service agent can seamlessly connect customer dialogues across different channels to ensure coherent communication.
Proactive service: The AI agent can proactively reach out to customers
addressing potential issues before they arise.
Unified customer insights: Integrates omnichannel conversation data to provide a 360° view of customers

\Sendbird AI Customer Service is designed for businesses seeking to enhance the efficiency and quality of their customer service
particularly those dealing with high customer traffic
multi-channel communication needs
and the requirement for quick responses to customer inquiries. It helps companies reduce labor costs
improve customer satisfaction

Hostelworld: With Sendbird AI Customer Service
the internal development time
which originally took 6-9 months
was significantly reduced
enabling the rapid launch of the intelligent customer service system and enhancing customer response speed.

1. Visit the official Sendbird website and register for an account to gain access.
2. Create a project on the Sendbird platform and configure the AI customer service agent's basic parameters
such as supported channels and languages.
3. Integrate Sendbird AI Customer Service into existing customer support systems or websites to ensure smooth data synchronization and interaction.
4. Customize the conversation flows and knowledge base of the AI customer service agent by adding FAQs and business logic based on your business needs.

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Sendbird AI Visit Over Time

Monthly Visits

304705

Bounce Rate

40.90%

Page per Visit

3.4

Visit Duration

00:03:42

Sendbird AI Visit Trend

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