Kaizan is a customer intelligence platform designed for customer success teams. It utilizes AI assistants and conversational intelligence to extract key tasks and actions, helping companies better manage customer relationships, achieve customer retention, and drive growth. Features include customer workflow management, conversation summarization, next steps action, risk & opportunity identification. Kaizan also provides real-time insights and sentiment analysis to help teams understand customer needs and situations, enabling them to take appropriate actions. Pricing is customized based on business size and needs.