Chatwoot is an open-source AI customer service platform that leverages AI technology to enhance the customer support experience. It offers self-service tools, global search interfaces, real-time chat SDKs, and more. It also supports self-hosted deployment and complies with SOC 2 Type II standards, allowing for seamless switching between different large language models. As an alternative to Intercom, Zendesk, and Salesforce Service Cloud, Chatwoot provides shared inboxes, multi-channel support, automation, and chatbots.