T-Mobile has recently announced a multi-year partnership with artificial intelligence giant OpenAI, aiming to completely reshape user experience by developing a new AI-driven customer service platform. This remarkable collaboration not only showcases the immense potential of AI in business applications but also heralds the future direction of telecommunications services. In today's business landscape, generative AI has become a significant application in the customer service sector, second only to programming and marketing. The IntentCX platform launched by T-Mobile will fully leverage OpenAI.

Salesforce has acquired the AI voice assistant startup Tenyx to enhance the interactivity of its customer service system and meet user needs through a natural and smooth conversational experience. Tenyx's technology has been applied in various fields such as e-commerce, healthcare, and hospitality, and will become an essential part of Salesforce's customer service system. The transaction is expected to be completed by October 31, 2024, with the Tenyx team joining Salesforce to continue product development. The acquisition aims to leverage AI fully.

Bland AI, an artificial intelligence company focused on phone customer service, recently announced that it has completed a $16 million Series A funding round, bringing its total funding to $22 million. The round was led by Scale Venture Partners, with participation from Y Combinator, PayPal founder Max Levchin, Eleven Labs CTO Piotr Dąbkowski, and Twilio founder Jeff Lawson.

Bland AI, a startup founded in 2023, is revolutionizing business phone support through AI technology and recently completed a Series A funding round of $16 million, bringing its total funding to $22 million. Supporters include Scale Venture Partners, Y Combinator, Max Levchin, Piotr Dąbkowski, and Jeff Lawson. Its mission is to enhance the efficiency of business phone communication, with AI agents capable of providing 24/7 service.

According to the evaluation results from the China Academy of Information and Communications Technology, Baidu Smart Cloud's Keway intelligent customer service product received the highest rating in the first batch of 'Intelligent Customer Service Based on Large Models,' marking authoritative recognition of Baidu's technical strength and application practices in this field. Intelligent customer service, as an important application of artificial intelligence, holds significant importance for industries such as finance, government, and telecommunications, helping institutions achieve cost reduction and efficiency enhancement. Keway, as the country's first intelligent customer service product based on large models, offers advantages such as comprehensive functionality, superior performance, and mature systems, efficiently solving complex problems and enhancing problem-solving autonomy.

Ant Group has established a new company called 'Digital Mali' in Beijing, which is dedicated to applying artificial intelligence technology to enterprise services and promoting the development of the AI to B market. The establishment of Digital Mali marks Ant Group's further exploration into the field of artificial intelligence, aiming to provide intelligent services for enterprises through technological innovation, facilitating digital transformation and intelligent upgrades in business operations.

Apple recently released the iOS 18.1 developer preview Beta update for iPhone users, with the most notable new feature being the introduction of Apple Intelligence. However, this feature is currently in testing phase and only partially available, and it is temporarily unavailable on the iPhone 15 Pro and iPhone 15 Pro Max sold in China.

A recent report by the renowned market research firm Gartner reveals that, based on a survey conducted by Gartner in December 2023 among 5728 customers, a significant 64% of respondents expressed a preference against the use of AI in customer service. More notably, 53% of customers stated that if they found a company's customer service using AI, they would consider switching to a competitor. These figures undoubtedly serve as a wake-up call for customer service companies actively deploying AI se

Klarna announced that its AI Assistant, powered by OpenAI, has handled a large volume of customer service chats equivalent to the workload of 700 employees. The AI Assistant processed 2.3 million conversations, achieving high customer satisfaction and a 25% decrease in problem resolution error rates. Customers experience faster problem-solving, with the AI providing 24/7 service, supporting over 35 languages, and offering multifunctional capabilities.

Microsoft has applied for a patent for an AI customer service system that uses natural language processing. The system can understand customer inputs to find the best solutions. It uses text encoding to represent customer queries and procedural operations, then matches the encoding to find the most suitable procedural operation. OneDrive recently added a similar feature, indicating that this AI system may be launched soon.

Salesforce has signed an agreement to acquire AI customer service platform Airkit.ai. Airkit.ai will become a part of Salesforce Service Cloud. The acquisition is expected to be completed in the second half of Salesforce's fiscal year 2024. Adam Evans, co-founder and CTO of Airkit.ai, will lead the Airkit.ai team. This acquisition will not affect Salesf

Got It AI has launched Agent Copilot, an AI assistant for customer service and sales operations. Agent Copilot combines generative artificial intelligence with safety measures to provide fast and accurate information retrieval, enhance customer interactions, and shorten response times. Agent Copilot can integrate with various data sources, supports multi-turn conversations, and accommodates enterprise-specific local deployments.