Recently, Salesforce CEO Marc Benioff discussed the state of artificial intelligence (AI) in a podcast, expressing his excitement about the technology while also voicing concerns about its overhype. He pointed out that while everyone is talking about the potential of AI, significant breakthroughs such as curing cancer or addressing climate change have not been realized in reality. Benioff specifically mentioned that Microsoft's promotion in this area has gone too far, leading to some...

In the field of natural language processing, the development of large language models (LLMs) has progressed rapidly and achieved significant advancements across various domains. However, as the complexity of these models increases, accurately evaluating their outputs becomes crucial. Traditionally, we have relied on human evaluations, but this method is both time-consuming and difficult to scale, struggling to keep pace with the rapid advancements of models. To change this situation, the Salesforce AI research team has introduced SFR-Judge, which consists of three large language models.

Recently, Salesforce once again turned its attention to Israel, announcing the acquisition of a startup called Zoomin Software. The deal is approximately $450 million, which is significantly less than Salesforce's recent $1.9 billion acquisition of cloud backup company Own Co, but Zoomin's technology holds important value in handling unstructured data. Image Source Note: Image generated by AI, image licensed from service provider Midjourney.

Salesforce recently made another significant move in the enterprise services sector by announcing the acquisition of Zoomin, an efficient tool designed for organizing knowledge and documents within enterprises. This action signifies that enterprise knowledge management is set to undergo a new revolution. Zoomin can centralize the management of all user guides, tutorials, and other documents, providing enterprises with a centralized knowledge base. This not only improves the efficiency of information retrieval but also greatly enhances the user experience. Although the specific transaction amount has not been disclosed, Salesforce plans to...

Salesforce has acquired the AI voice assistant startup Tenyx to enhance the interactivity of its customer service system and meet user needs through a natural and smooth conversational experience. Tenyx's technology has been applied in various fields such as e-commerce, healthcare, and hospitality, and will become an essential part of Salesforce's customer service system. The transaction is expected to be completed by October 31, 2024, with the Tenyx team joining Salesforce to continue product development. The acquisition aims to leverage AI fully.

Salesforce has released an open source multimodal AI model named xGen-MM, designed to simultaneously understand and generate various data types such as text and images, significantly changing the way AI research and applications are conducted. The model performs exceptionally well in multiple benchmark tests, demonstrating strong performance compared to similar open source models, and includes pretrained models, datasets, and fine-tuning code. The largest model boasts 4 billion parameters and can handle 'interleaved data,' enabling multitasking, such as answering questions about multiple images at once. The diverse options available in the model reflect the potential of AI.

Together AI announced a $106 million funding round, led by Salesforce with a valuation of $1.25 billion. New funds from Coatue Management and others will be used to expand computing power and recruit researchers. The current registered user base has reached 45,000, gaining popularity among clients. This marks another successful funding round for Together AI since November.

["64% of employees using AI admit to attributing AI-generated work as their own", "More than half of employees using AI do so without formal approval from their employers", "Employees generally report that employer policies on generative AI are either unclear or nonexistent", "There is a need to establish clearer and more comprehensive training programs to ensure that employees can exercise creativity while maintaining ethical standards in the use of AI technology."]

Salesforce's third quarter earnings exceeded expectations as customers look forward to new AI product subscriptions and support service revenue growth. Salesforce is fully committed to AI development, which may take longer than anticipated. The company plans to adjust its workforce.

Amazon surpasses UPS to become the largest package delivery company in the U.S. Amazon predicts it will deliver 5.9 billion packages by the end of the year. Amazon and Salesforce's expanded collaboration boosts stock prices and deepens product integration in data and artificial intelligence, with selected Salesforce products available for the first time on the AWS Marketplace.

Salesforce has signed an agreement to acquire AI customer service platform Airkit.ai. Airkit.ai will become a part of Salesforce Service Cloud. The acquisition is expected to be completed in the second half of Salesforce's fiscal year 2024. Adam Evans, co-founder and CTO of Airkit.ai, will lead the Airkit.ai team. This acquisition will not affect Salesf

Salesforce has launched Slack AI aimed at streamlining workflows. Features of Slack AI include channel reviews, conversation summaries, and answer searches to enhance productivity and simplify collaboration. It introduces a list and updated workflow builder to meet the needs of enterprise users. The features will be rolled out next year, while the workflow builder is already available.

{Point 1: Salesforce surveyed 14,000 business buyers and consumers, finding that the use of AI by companies could lead to trust issues with customers. Point 2: Nearly 50% of respondents do not believe companies will use AI ethically. Point 3: The survey recommends that companies increase transparency and outcome verification to gain consumer trust.}

{"Point 1":"Salesforce has released AI usage guidelines that explicitly prohibit the use of AI products for purposes such as weapon development and adult content.","Point 2":"The policy applies to all services under Salesforce, including the Einstein platform.","Point 3":"Salesforce executives suggest that companies should enhance employee skills in generative AI and build trustworthy infrastructure."}